01PHONE
Turn calls into next steps.
First-line reception, classification, records and staff handoff, designed around busy reception hours.
HEALTHCARE
OPERATIONS.
Connected work.Supported care.
Phone calls, bookings, LINE and international patient communication. From Fukuoka, we connect everyday operations with the people who make care possible.
OPERATIONS MAPFIG. 01
RECEPTION
A1Phone / LINE
A2Reception / intent
A3Booking / records
A4Staff handoff
COORDINATION
B1Overseas patients
B2Medical Supporter
B3Documents / dates
B4Medical institution
Organize communication. Support human decisions.
01FOR MEDICAL INSTITUTIONS
FOR MEDICAL
INSTITUTIONS.
Your operations.Our starting point.
We begin with directors, administrators and reception teams. We design and implement around their workflow, then help the team put the system into daily use.
Discuss a partnership02BOOKING
Connect the entire booking journey.
From LINE to booking, advance information and consultation guidance, with staff checks where required.
03PATIENT COMMUNICATION
Give each inquiry a clear destination.
Connect LINE, phone and email to records and notifications, with clear ownership of follow-up.
04INTERNATIONAL SUPPORT
A point of contact across borders.
Multilingual communication, documents and scheduling, coordinated with the institution’s acceptance requirements.
HOW WE WORK / FIELD ENGINEERING
Work with the team.Build for daily use.
Our experience in international patient coordination since 2015 informs how we improve clinic operations. Through visits and online sessions, we review the work with your team, combine existing systems with focused development, and use AI where it serves the task.
01 UNDERSTAND
Understand the work
Map reception and administration, responsibilities and recurring difficulties with the people doing the work.
02 BUILD
Design and implement
Start with an agreed scope, connecting LINE, phone, bookings or attendance as needed.
03 OPERATE
Refine through use
Walk through operation and handover, then improve the workflow with staff feedback.
A field-led implementation approach informed by Forward Deployed Engineering (FDE). Visits, development scope and maintenance arrangements are agreed during consultation.
02VOICE WORKFLOW / SGH PHONE
SGH Phone↗
From a callto a clear next step.
SGH Phone supports initial reception, intent classification, records, notifications and staff handoff. Information reaches the person who needs to act.
AI assists reception, classification and records. Diagnosis, treatment and prescription decisions remain with physicians and medical institutions.
01 / VOICE
Receive the call
Route incoming calls according to your operating hours and approved guidance.
02 / RECEPTION
Assist initial reception
AI helps organize the purpose of the inquiry using confirmed information.
03 / INTENT
Classify the request
Separate booking inquiries, information requests and callbacks for staff review.
04 / WORKFLOW
Record and notify
Connect necessary records to CRM and notifications within an agreed scope.
05 / HUMAN
Hand over to staff
Route cases requiring individual review or decisions to the appropriate team.
03CLINIC DX / MS PLATFORM
MS Platform
One connectedpatient journey.
MS Platform connects international inquiries with clinic operations, beyond booking alone. We review your current workflow and define implementation step by step.
Demo and implementation consultations available. This is an example workflow. Features, integrations and responsibilities are confirmed per institution. Acceptance and booking confirmation remain with the institution.
01 / ENTRY
LINE
Friend add and Rich Menu lead to inquiry and booking entry points.
02 / BOOKING
Booking
Receive proposed appointments for the institution to confirm.
03 / PREPARATION
Advance information
Organize the information and documents needed for staff review.
04 / CONSULTATION
Online consultation guidance
Connect patients to consultations provided by the medical institution.
05 / PAYMENT
Payment flow
Design fee information and payment pathways according to the agreed operation.
06 / NOTIFICATION
Notifications
Coordinate reminders, advance instructions and next-step communications.
07 / CONTINUITY
MyPage
Provide an entry point for booking details, instructions and follow-up.
04INTERNATIONAL COORDINATION
Medical Supporter
A coordination partnerwho knows the work.
Medical Supporter works between overseas patients and Japanese medical institutions. Since 2015, we have supported communication and preparation before and after medical visits.
日本語 / 中文 / ENGLISH
OVERSEAS
Patients / referral partners01SGH / MEDICAL SUPPORTER
Communication / coordination02JAPAN MEDICAL PROVIDER
Japanese medical institutions0301Inquiry organization02Multilingual communication03Acceptance requirements04Document preparation05Scheduling06Before / after visit contact
SGH provides technology, operations and coordination support. Medical institutions provide diagnosis, treatment and prescriptions.
Service details05RESEARCH / PROCUREMENT
Required materials.Appropriate procedures.
Pharmaceutical import procedure support and research reagent supply support, with the intended use, inquiry party and required documentation clarified.
01IMPORT PROCEDURES
KusuriJapan
Support for physicians and medical institutions with import procedures, required documents and confirmation points. This is not a consumer prescription-drug sales service.
02RESEARCH USE ONLY
Bio ShingihouRUO
Research reagent supply support for companies and research institutions. RUO only; not for human use, diagnosis or treatment.
06SUPPORTING CAPABILITIES
Connect the workaround the work.
From patient communication to staff attendance and administration, we help put everyday systems to work.
STAFF OPERATIONS / SGH SERVICE
Time Card
From paper time cardsto attendance on LINE.
Patient support depends on the people working behind it. Time Card, part of SGH Service, connects LINE clock-ins, work schedules and monthly CSV exports. We can discuss implementation around your attendance rules.
Already introduced in a clinic setting
- 01Clock in on LINE
- 02Review schedules
- 03Export monthly CSV
Free for up to 3 people in one company
Administrators count toward the limit. Paid plans are available for 4 or more people. See the Time Card website for current pricing and terms.01 / AUTOMATION
AI & workflow automation
Connect CRM, LINE, email, Google Workspace and n8n to organize routine records, notifications and follow-up.
Service details02 / COMMUNICATION
Live Chat & LINE
Organize web inquiries and staff handoff, from the initial question to the response.
Service details03 / WEB / SNS
Web & social operations
Support institutional communication across websites, Google Business Profile and social channels.
Service details04 / SHORT FILMS
Make the workflow easy to see.
Short Japanese videos, including 15- and 30-second formats, explain service entry points and workflows for your website, LINE or social channels.
Service detailsWATCH THE WORK / JAPANESE SHORT FILMS
See the workflow in a short film.
Explore everyday workflows and work in development through short videos in Japanese.
Illustrative attendance workflow
Attendance and shifts, starting on LINE.
Japanese audio and visuals / 2026.10.13
Read the video summary
Introduces LINE clock-ins, breaks and clock-outs, shift exchange requests, monthly schedules and CSV exports. The free plan covers up to 3 people in one company, including administrators. Prices in the film reflect the production date.
SOAP drafts and translated captions: test version
Assisting clinical notes and multilingual conversation.
Japanese audio and visuals / 2026.10.17
Read the video summary
Introduces SOAP drafts from online consultations and translated captions. Both are test versions. Physicians must review and correct drafts; captions do not replace medical interpreters. All displayed examples are fictional.
PC2Mobile integration overview
From PC controls to smartphone calls.
Japanese audio and visuals / 2026.10.02
Read the video summary
Introduces PC2Mobile integration and updates. Calls use the customer's smartphone line, with call charges billed by their carrier. The final SGH Mobile segment describes a service in preparation at the time of production.
Films show illustrative workflows at the time of production, use fictional information and include AI-produced material. See each service for current features, availability and pricing.
07FUKUOKA / SHINGIHOU
2015NOW
FUKUOKA / HAKATA / KYUSHU
From Fukuoka.Principles put to work.
The Shingihou name comes from our founder’s grandfather’s grain shop in Yilan, Taiwan. With the same principles of innovation, integrity and abundance, the company was founded in Fukuoka in 2015.
Experience in international patient communication now informs the systems and operational support we build for medical institutions.
InnovationCreating new approaches
IntegrityActing with principle and responsibility
AbundanceBringing value to people and regions
- Legal name
- 新義豊株式会社
- English name
- Shingihou Co., Ltd.
- Founded
- 2015年7月
BEFORE WE START
Questions, answered.
Where can we start?
Start with a single workflow such as phone reception, LINE, booking or international communication. We review the current process and define the scope.
Does AI make medical decisions?
AI assists reception, classification and records. Booking confirmation, patient acceptance and all medical decisions remain with the institution.
Can you connect our existing systems?
We review the services, contracts and available interfaces you use. Integration with every system is not guaranteed.
How does international coordination work?
Medical Supporter organizes inquiries, documents, scheduling and multilingual communication according to the institution’s acceptance requirements.
Can you help with implementation and ongoing operation?
Yes. We review the work through visits and online sessions, then support design, implementation, walkthroughs, handover and improvements within an agreed scope. Visits, development and maintenance are confirmed individually.
Is Time Card free to use?
The free plan covers up to 3 people in one company, including administrators. Paid plans are available for 4 or more people. See the Time Card website for current terms and an interactive experience.
08LET’S WORK TOGETHER
Start with one workflow.
Tell us about phone reception, bookings, international patient coordination or staff attendance, and the systems you want to put into daily use.
Do not enter patient names, medical histories or clinical information. We will discuss appropriate information handling separately.
SERVICE INDEXAll services & official channels
Medical Support
More than 10 years of medical interpretation and visit support since 2015. Coordination connects international patients with medical institutions in Japan, including intake and document support.
Support for physicians, medical institutions, and individuals in organizing import procedures, required documents, and confirmation points.
Research-reagent supply support for corporations and professional institutions. It is not intended for human use, diagnosis, or treatment.
Cross-Border Operations
Implementation support connecting multilingual outreach and inquiries, pre-acceptance information, pre-arrival preparation, institutional operations, and follow-up. A public demo is available.
A clinic DX example for checking telemedicine flow, booking, CRM, payments, and admin workflows.
Communication & Automation
Organize friend-add flows, Rich Menu, consultation, booking, intake, MyPage, and guidance to telemedicine provided by the medical institution.
Support first-line phone reception, confirmed-information guidance, classification, call records, voice input, and staff handoff.
Workflow design using Live Chat, Chatbot, n8n, CRM, LINE, email, and Google Workspace.
LINE clock-ins, work schedules and monthly CSV exports. Free for up to 3 people in one company; also introduced in a clinic setting.
Web / SNS
Support for website production, Google Business Profile, Google review reply policy, Facebook and Instagram posting, and inquiry-flow design. Communication policies are arranged to avoid misleading medical advertising expressions.
Related Business
Rice, agriculture, and regional product information. This remains a related business connected to Shingihou's background.
Sake and regional product information, presented separately from medical services.
The shop.shingihou.jp online store for Taiwan food, regional products, and daily goods, presented separately from medical and AI services.
CAREERSCareers
Join us in the work of connecting the world and the region through healthcare. Based in Fukuoka, we are hiring across healthcare, coordination, interpretation, and sales.
Physician
Full-time / ContractCounseling (examination) and procedures
Medical license; completion of clinical training
Nurse
Full-time / ContractAssistance, patient care, and medical procedures under a physician's direction
Qualified nurse
Pharmacist
Full-time / ContractSupport for pharmaceutical import procedures, document checks, and confirmation work with medical institutions and related parties
Pharmacist qualification and basic PC skills
Medical Coordination Business — Administrative Staff
Full-time / ContractDocument preparation, translation, and related tasks for the medical coordination business
University degree or higher, native-level Japanese (N1), basic PC skills, standard driver's license
Inbound Travel — Arrangement & Sales
Full-time / ContractArrangement and sales for inbound travel to Japan
Native-level Japanese, basic PC skills, standard driver's license (experience preferred)
- Location
- Fukuoka City
- Working Hours
- 9:00–18:00
- Holidays
- Two days off per week (Sat./Sun.), public holidays, year-end and New Year holidays, 10 days of paid leave (granted after six months)
- Salary
- Per company policy (negotiable, based on age and experience)
- Benefits
- Commuting allowance (capped); full social insurance (health insurance, employees' pension, workers' compensation, employment insurance)
- Probation
- 3 months
Please send your résumé and work history (medical roles should also include a copy of relevant qualifications) to service@shingihou.com. We will arrange an interview after document screening.
Application documents will not be returned and will be handled with due care for personal information protection.
Apply by EmailSGH provides technology, operations and coordination support. Medical institutions provide diagnosis, treatment and prescriptions.
Telecommunications business notification H-05-01902